• WAREHOUSE

    Once you’ve placed your order, it’s sent to our warehouse in Rotterdam, Netherlands, where your bike is picked and prepared for shipment to our workshop. Generally, this takes 1-2 working days, depending on how busy it is.

  • WORKSHOP

    Once the bike (and accessories) is delivered to the workshop, it is scheduled to be assembled. In our workshop, our expert mechanics assemble the bike, making sure everything runs smoothly.

  • SHIPPING

    We ship your bike from our warehouse in Rotterdam, Netherlands, to BSUK, a central bike service point in the UK. This partnership ensures that your bike travels securely across borders. BSUK coordinates final delivery details with you, helping to schedule a convenient delivery time.

  • DELIVERY

    BSUK will reach out to you directly to arrange the final delivery. It currently takes about 7-10 business days before it will be delivered to your home. If your bike is being delivered to your home, you only need to assemble the handlebars, front wheel and pedals yourself. And then your cycling adventure begins!

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FREQUENTLY ASKED QUESTIONS ABOUT SHIPPING AND DELIVERY

What happens after you place your order?

After placing your order, you’ll receive an order confirmation email detailing the items you've purchased. We’ll then get started on gathering and preparing your items for shipment. Once your order has been shipped, we’ll send you an email with a tracking code, allowing you to follow the progress of your delivery.

When will my order be shipped?

Parts and accessories
Have you placed your order on a working day before 16:00? Then your order will be shipped the same day! If you order after 16:00 or on weekends and public holidays, your order will be shipped the next working day.

Have you ordered a bicycle?
Then it currently takes around 7-10 business days for it to be delivered to your home.

What are the shipping costs?

Parts and accessories
For all orders with a total order amount below €50, we charge shipping costs of £4.99. Orders of € 50 or more will be shipped free of charge.

Bicycles
Delivery is free.