HOLIDAY SHIPPING INFORMATION

The last shipping date for 2024 to the United Kingdom is Wednesday, 18th December. To ensure your order is included in the final shipment, please place it by 14th December. The first shipping date for 2025 is Friday, 3rd January. Please note that no shipments will be processed during the office closure period. We recommend placing your orders early to avoid delays.

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WHAT HAPPENS AFTER YOU PLACE YOUR ORDER?

After placing your order, you’ll receive an order confirmation email detailing the items you've purchased. We’ll then get started on gathering and preparing your items for shipment. If you’ve placed your order on a business day before 17:00, we’ll ship it the same day! However, if you order after 17:00 or on weekends and holidays, your order will be shipped the next business day. Once your order has been shipped, we’ll send you an email with a tracking code, allowing you to follow the progress of your delivery.

THE JOURNEY OF YOUR NEW BIKE

As soon as you place your bike order online, we get straight to work to ensure it arrives at your home as soon as possible. Shipping a bike is a bit more complex than you might expect, so let us take you through the journey of your bike, so you know what to expect.

1. WAREHOUSE

Once you’ve placed your order, it’s sent to our warehouse in Rotterdam, Netherlands, where your bike is picked and prepared for shipment to our workshop. 

2. WORKSHOP

When your bike (and any accessories you ordered with it) arrives at our workshop, it’s scheduled for assembly. Bikes arrive from the factory as a “building kit,” and our expert mechanics carefully assemble each one, ensuring everything runs smoothly. Any accessories you’ve purchased will also be installed at this stage. Assembly usually takes 2-3 business days, depending on how busy we are, but sometimes your bike can be ready within a day!

3. SHIPPING

After assembly, we ship your bike from our warehouse in Rotterdam, Netherlands, to BSUK, a central bike service point in the UK. This partnership ensures that your bike travels securely across borders and undergoes an additional quality check upon arrival. BSUK coordinates final delivery details with you, helping to schedule a convenient delivery time. This added step means that your bike arrives in top condition, whether it’s headed to your home.

4. DELIVERY

Once BSUK has your bike, they’ll reach out to you directly to arrange the final delivery. It currently takes about 7-10 business days before it will be delivered to your home. If your bike is being delivered to your home, a courier will come to your door on the scheduled day so you can start enjoying your bike right away!