How can I return my order?

Are one or more products not to your liking? You can return them to us within 28 days (clothing, accessories, and parts) or 14 days (bicycles) after receipt.

Would you like to return your products? Then request a return via your account. This request will reach us so we can assess whether a return is appropriate.

 

How can I return?

Clothing, accessories, and parts:

  1. Fill out the return form that you received with your order. If you've lost it, you can download the form here!
  2. Place the return form in the box, along with the items you wish to return.
  3. Send the box to our return address, which can be found on the return form.
  4. Once we've processed your return, we'll refund the money to your account. Please allow a total processing time of 5 working days.

Bicycles:

If you wish to return a bicycle, please contact our customer service at info@cubestores.co.uk.

 

Can I return for free?

Clothing, accessories, and parts:

Currently we do not offer free turns 

Bicycles:

For returning bicycles, the transport costs will be charged. Please contact our customer service at info@cubestores.co.uk.

 

What are the return conditions?

Clothing, accessories, and parts:

  • You may return your order up to 28 days after receipt.
  • The products are unused, undamaged, and complete.
  • The products are in the original packaging, where possible.

Bicycles:

  • You may return your bicycle up to 14 days after receipt.
  • The bicycle is clean.
  • The bicycle is undamaged.
  • The bicycle is complete (all included items are present).
  • The bicycle has been ridden a maximum of 5 km.

For electric bicycles only: the battery and charger are present and, if reasonably possible, in the original packaging.

If the bicycle no longer meets the above conditions, a depreciation charge may be applied. You are only liable for the depreciation of the bicycle if it has been used more than necessary to assess its characteristics and operation.

 

Can I exchange a product?

If you've purchased a product from us but the size isn't right, you can easily return your product. If you want to receive a different size, you can place a new order in the webshop immediately. If you order the new size before 5 PM, you'll have it the next day. You'll receive the refund for your return as soon as we've processed it.